Action against Paytm Payments Bank under Banking Regulation Act, 1949

In a momentous decision, the Reserve Bank of India (RBI) has wielded its power under Section 35A of the Banking Regulation Act, 1949 to take action against Paytm Payments Bank Ltd (PPBL). The RBI’s announcement, delivered through press releases on March 11, 2022, and January 31, 2024, outlines a series of business restrictions for the bank.

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Action against Paytm Payments Bank under Banking Regulation Act, 1949

Action Against Paytm Payments Bank

Here is the list of all the action Against Paytm Payments Bank under Section 35A of the Banking Regulation Act, 1949 which is as follows:

1. Extension and Consideration for Customers

In order to facilitate a seamless transition for valued customers, the RBI has taken the initiative to extend the deadline for certain actions. After March 15, 2024, no additional deposits or credit transactions will be permitted, giving our users little more time to make alternate arrangements. This extended timeline also applies to withdrawals and utilization of balances, which will continue to be unrestricted.

2. Restricted Banking Services

Effective March 15, 2024, Paytm Payments Bank will stop its banking operations, including fund transfers, BBPOU, and UPI services. However, customers will still be able to make withdrawals and use their available balances without any interruption, guaranteeing convenient access to their funds.

3. Nodal Accounts Termination

By February 29, 2024, the Nodal Accounts of One97 Communications Ltd and Paytm Payments Services Ltd will no longer be in operation. This decision, mandated by Paytm Payments Bank Limited, is part of efforts to optimize banking processes and terminate certain financial partnerships.

4. Pipeline Transaction Settlement

By March 15, 2024, the bank must settle all pipeline transactions in nodal accounts that were initiated on or before February 29, 2024. After this date, no additional transactions will be permitted. This ensures that all existing transactions are completed and closed.

5. Withdrawals and Customer Convenience

The customers can withdraw up to their available balance without any limitations. However, please note that any accounts frozen or marked with a lien by law enforcement or judicial authorities will not be eligible for this service.

6. Withdrawal of Deposits

The Reserve Bank of India (RBI) has instructed the bank to effectively facilitate the withdrawal of customer deposits that are held with partner banks through the automatic ‘sweep-in sweep-out’ system. This initiative aims to minimize any inconvenience for customers during the period of transition.

7. List of FAQs issued by RBI

The RBI has taken measures to resolve customer inquiries and clarify any confusion among the public. They have released a list of Frequently Asked Questions (FAQs) which aim to simplify the information and offer guidance on the changes affecting Paytm Payments Bank customers.

Read Also: Why Did RBI Ban Paytm Payment Bank and Wallet – One97 Communications Ltd


The RBI has taken decisive action against Paytm Payments Bank to protect the well-being of consumers and the general public. With extended timelines and clear guidelines on services, as well as readily available FAQs, the RBI is showing a clear commitment to minimizing disruptions and facilitating a seamless transition for users.

As Paytm Payments Bank adapts to these adjustments, customers are encouraged to explore other banking options and stay well-informed about the evolving circumstances. In essence, while changes are happening, the central focus remains on customer convenience and the overall stability of the financial industry. The RBI’s measured approach reflects their unwavering dedication to maintaining regulatory oversight and fostering a transparent and efficient banking landscape.

Frequently Asked Questions (FAQ)

Vijay Shekhar Sharma serves as the primary owner of Paytm, the pioneering company launched in 2010 by One97 Communications. This revolutionary platform offers mobile payment services to individuals and enables merchants to receive payments through a range of convenient methods such as QR code payments, the innovative Payment Soundbox, Android-based payment terminals, and efficient online payment gateways.

The recent decision by the Reserve Bank of India to mandate the closure of Paytm Payments Bank highlights the importance of adhering to regulations and maintaining a secure banking environment. This move was prompted by ongoing supervisory concerns and a lack of compliance on the part of the bank.

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